1.
Not all products have a warranty. Only those products for which the warranty period has been declared in Walton’s Website/bill/invoice will be covered under the warranty facility till the declared period. The warranty will not be valid according to the warranty mentioned in the product package. It will be valid as per the writing of Walton's Website/bill/invoice. If there is an issue with any product covered by the warranty, the customer will bring it to the nearest Walton service point.
2.
Customers must complete digital registration immediately after purchasing the product to be eligible for warranty claims.
3.
Under the warranty policy, Walton’s may, at its discretion, repair any defective product within the warranty period.
4.
In case of an irreparable product, it will be replaced by another product of the same model as per Walton’s exchange policy.
5.
In case of unavailability of products of the same model, the product will be replaced by a product with an equal price from the same or a different model available to Walton as per Walton’s exchange policy.
6.
Walton will not take any responsibility for any loss of data or software during the servicing period. The same policy shall apply in case of any loss of data or software caused by the user. In this case, Walton shall not be responsible for restoring or reinstalling any data or software.
7.
The warranty shall be void for any damages caused by unwary usage, water, free fall, and fire. The warranty also shall be void if the customer tries to repair the product on his/her own.
8.
Internal liquid damage or leakage of any product will not be covered by the warranty.
9.
Services such as system setup or operating system customization, during or after the sale, do not come with a warranty.
10.
Before submitting a product for warranty, it is essential to log out and deactivate all associated accounts, such as email, banking, social media, and others.
11.
Service personnel will always obtain customer consent before flashing the hard disk or formatting any software or firmware.
12.
The presence of fungus or rust on the mainboard, graphics card, and RAM shall void the warranty for the particular part or device.
13.
As per ISO 13406-2 standards a monitor or display with one to three dots is ineligible for warranty claims. A customer can claim a warranty if there are four or more dots.
14.
Any scratches on the monitor or display of any devices will void the warranty.
15.
The warranty does not cover any damage to cables provided with a product regardless of a valid product warranty.
16.
If the serial/sticker of the product is partially or completely removed, tempered with or damaged, it shall no longer be able to claim a warranty.
