Terms and Conditions

These terms and conditions (these “Terms”) govern your use of any website or mobile application owned or operated by Walton Digi-Tech Industries Ltd., its subsidiaries, and affiliates, including Walton Digi-Tech Industries Ltd. websites around the world (collectively, the “Site”) where these Terms appear or are linked. These Terms are subject to change by Walton Digi-Tech Industries Ltd., in its sole discretion, at any time, without prior written notice. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on the Site. Therefore, you should review these Terms prior to using the Site.

Additional terms and conditions may apply to some products or services offered by Walton Digi-Tech Industries Ltd. and to the use of the Site and to specific portions or features on the Site, including, but not limited to, promotional offers, contests, or other similar features (“Additional Terms”) all of which terms are made a part of these Terms by this reference. The Additional Terms will control to the extent of any inconsistency between the Additional Terms and these Terms.

You should also carefully review our Privacy Policy before using the Site as it also governs your use of the Site and our services.

Please read these Terms carefully before using the Site. If at any time you do not agree with any of these Terms, you must immediately stop using the Site.

1. About us

Walton Digi-Tech Industries Ltd. is a reputed Bangladeshi mobile and computer technology-based company that develops, sells, repairs, and supports mobile, computers & related products, and services. You don’t like to stay in the same stage, so we won’t stop going far with advanced technologies. “Our Passion to Play with Technology” and that’s why we are unique.

The mission is “We got the dignity of the customer by repeatedly manufacturing innovative solutions, the most standard and high-quality products and providing them to the valued customers. We want to be the most successful computer brand by 2022 with the Tag of Made in Bangladesh. Always we will give the best customer experience in markets.”

Our vision is “To create innovative solutions that make life easier for every single person around the world. Customers always prefer the update and latest technology for their development. We are committed to delivering the highest customer satisfaction. This inspires us to do more in a better way always.”

We, along with our affiliates and subsidiaries, are Walton Digi-Tech Industries Ltd. Our address Plot-1088, Block-I, Sabrina Sobhan Road, P.O-Khilkhet, P.S-Vatara, Bashundhara R/A, Dhaka-1229. You can contact us by mail at the above address, by email at info@waltondigitech.com or by telephone at 008809606-555555.

2. Use of the Site

When you use the Site or our services, you agree to use the Site and our services only for purposes that are permitted by these Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. In addition, you agree that you are only responsible for any interrupt of your obligations under these Terms and for the consequences (including any loss or damage which Walton Digi-Tech Industries Ltd. may suffer) of any such break. As a condition of your use of the Site and our services, you warrant to Walton Digi-Tech Industries Ltd. that you will not use the Site or our services for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of you or on behalf of any third-party, you are permitted not to:

  • Data diddling, Email-spoofing, Time theft or any kind of cyber offences like, cyber defamation, cyber stalking.
  • Access or attempt to access the Site other than through the interface that is prohibited by Walton Digi-Tech industries ltd., unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Walton Digi-Tech;
  • Access or attempt to access the Site, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;
  • Engage in any activity that disrupts or otherwise interferes with the Site (or the servers and networks which are connected to the Site), or our services;
  • “Scrape”, duplicate, reproduce, copy, republish, license, sell, trade or resell the Site for any purpose;
  • Divert or attempt to divert Walton Digi-Tech industries Ltd. customers to another website, mobile application, or service;
  • Send unsolicited or unauthorized emails on behalf of Walton Digi-Tech, including promotions and/or advertising of products or services;
  • Restrict another person from using the Site or our services;
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site;
  • Attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms; or
  • Use a false email address, imitate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or our services.
  • Criminal motive to intentionally harm the contents of the site in any way.

3. Posting content on the Site

3.1. Posting content on the Site

You may post content on the Site, including, but not limited to, testimonials, feedback, reviews, and blogs. If you post content on the Site, you agree to comply with our Privacy Policy and these Terms. You acknowledge and agree that you are only responsible for all content and the accuracy of all content you make available in connection with the Site. You represent and warrant that:

  • You and not someone else composed and posted the content on the Site;
  • You own or otherwise control all of the rights to the content that you post on the Site;
  • You have the authority to grant the rights in such content; and
  • Such content, and the use of such content, will not violate these Terms.
3.2. Right to use content
You also agree to the following:
  • We may use the content for any purpose;
  • We may use the comment with or without any pseudo (pen) name credit;
  • The reprint or use of the content will be at our discretion and without compensation; and
  • We may use the content locally, nationally, or globally and such use may be made in any media, information, or communication platform (including Internet advertising) currently in use or later developed.
3.3. Restrictions on content

Alton Digi-Tech industries ltd. may, in its sole discretion, at any time, remove or deny content for any reason, including, but not limited to, when the content contains any of the following:

  • Hyperlinks/URLs;
  • References to other stores/resellers;
  • Comments on products that were either physically damaged or misused;
  • Comparisons to competing brands/products of competing brands;
  • References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation; such as overclocking, hacked drivers, tweaking/modding, etc.; or
  • Replies to existing customer reviews
3.4. Prohibited content

You are prohibited from posting content on the Site that is:

  • Offensive or abusive;
  • Obscene, pornographic, or otherwise objectionable;
  • Illegal or unauthorized;
  • False, fraudulent, inaccurate, or misleading;
  • Threatening, harassing, abusive, slanderous, hateful, defamatory or embarrassing to any person or entity;
  • Violent or threatening, or promotes violence or actions that are threatening;
  • Intending to cause harm, damage, or otherwise interferes with the Site and our services;
  • Violating any of our policies;
  • Violating any local, state, or international laws;
  • Injurious to third parties; or
  • Contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages.
4. Registering for an account

To register for a Walton Digi-Tech account, you must provide us with your personal information, including your name, email address, and password. It is a condition of your use of the Site that all the information you provide on the Site is accurate, current, and complete. Your user’s name and password are for your personal use only. To ensure that your user’s name and password remain confidential, DO NOT share this information with anyone. You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or mobile device, and you agree to accept responsibility for all activities that occur under your account.

Remember to choose a strong password, including numbers, capital letters, special characters, etc., and is not typically found in a dictionary. In the event, your password is lost or stolen it is your responsibility to notify Walton Digi-Tech industries limited at the address listed in the “Contact Us” section.

Walton Digi-Tech may, in its sole discretion, at any time, for any reason, deactivate, block, or freeze your account.

5. Placing an order
5.1 Orders

Your order is an offer to Walton Digi-Tech industries ltd. to buying the product(s) and services listed in your order along with a sales order number. When you place an order to purchase a product and/or service from Walton Digi-Tech industries ltd., we will send you an email confirming receipt of your order and containing the details of your order (the “Order Confirmation”). Your receipt of the Order Confirmation only confirms that we have received your order; it does not constitute Walton Digi-Tech industries ltd. acceptance of your order or Walton Digi-Tech industries ltd. confirmation of our offer to sell. An order is not binding upon Walton Digi-Tech industries ltd. until it is accepted; Walton Digi-Tech industries ltd. must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Once payment is received and the order is accepted, Walton Digi-Tech will issue an invoice to you and a contract will come into existence between you and us. Walton Digi-Tech industries limited may, in its sole discretion, at any time after receiving your order, accept or decline your order for any reason. In addition, Walton Digi-Tech may, in its sole discretion, cancel your order and limit order quantity. Where your order is declined, canceled, or limited, we will inform you of this issue and you will not be charged.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the “your account” area of the Site.

5.2. Payment

In order to place an order with Digi-Tech, you must provide us with your name, shipping address, billing address, telephone number etc. You represent and warrant to Digi-Tech that the credit card information or other payment method information you provide to Digi-Tech is accurate and complete, and you are authorized to use such credit card or payment method for the purchase.

Payment methods may vary by location. Depending on your location, we may accept any of the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • DBBL Nexus
  • Mobile Financial Services (bKash, Nagad, Rocket, UnionPay, Q Cash, Upay)
  • Walton Digi-Tech Gift Card
5.3. Shipping

Your total cost for the purchase of any product will include the shipping and handling charges shown on your Digi-Tech invoice. Your original shipping fees are non-refundable in the case of a returned product.

5.4. Risk of Loss and passing of Title

Digi-Tech will arrange for shipment of ordered product(s) to you, Carrier (Delivery Service Provider) risk of loss passes to you upon delivery to the carrier. Title to the product(s) – excepting software – will also pass to you upon delivery to the carrier. The title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. You agree to be bound by any software license agreement once the seal on the package is broken. Walton Digi-Tech industries limited will advise you of estimated shipping dates, but Digi-Tech will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

5.5. Vat & Taxes

Under applicable government laws, sales vat & tax will be charged for all orders. Therefore, all orders shipped will be charged applicable sales vat & tax according to the government vat & tax rate.

5.6. Order processing
5.6.1. Order status

Walton Digi-Tech Industries Ltd. will keep you informed of your order status via email. All tracking information will be emailed to your Walton Digi-Tech ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on the Site.

5.6.2. Order processing

Once you have placed your order, you can expect your order to be processed within approximately 1-3 working days, provided the items are in stock and there are no problems with payment verification. Walton Digi-Tech Industries Limited does not guarantee same-day shipping. We do not process orders on Friday or during Government holidays.

5.6.3. Rush processing

Rush Processing expedites the fulfillment of your order so it can be packed, shipped, and on the road the same business day it is placed. For Rush Processing to be effective, your order must be submitted and charged before 2:30 p.m. GMT, Saturday through Thursday. If the above conditions are met and we fail to ship your order the same business day, we will refund the Rush Processing fee.

The following items and order types are not eligible for rush processing Third-party products, Large Item Delivery shipping method. For orders with eligible and ineligible items, rush processing will apply to the eligible items only. Ineligible items will automatically be split into a separate order.

For orders placed between 11 a.m. and 1 p.m. GMT, Saturday through Thursday, the Rush Processing fee is BDT100. For all other times, the Rush Processing fee is BDT200.

5.7. Canceling orders

You may cancel your order for a product at no cost any time before the order has been processed and shipped by contacting our customer care team at 16267/08000016267 If you have selected Cash on Delivery (COD), there is no amount to refund because you haven"t paid for your order.

For payments made using a Credit Card, Debit Card, Mobile Banking, or Bank Transfer, you will receive a refund in your respective account after your order has been canceled. Your entire order amount will be refunded.

5.8. Returns

To learn about returns, please review our Return Policy. The Return Policy is incorporated into these Terms in its entirety.

6. Product Description

Walton Digi-Tech Industries Ltd. attempts to be as accurate as possible. However, Walton Digi-tech industries Ltd. does not warrant that product descriptions or other content of the site is accurate, reliable, or error-free. If a product offered by Walton Digi-tech itself is not as described, your sole remedy is to return it in unused condition.

7. Discounts/Promotions and Offers

Discounts and offers (Coupon code, Promo code, Gift card code, Adjustment code, App discount, Occasional offers or sign-up offer etc.) are reductions of the basic price of products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using for a successful order from Walton Digi-Tech. Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Promotional SMS may only contain the main content of the offer but terms and conditions are mentioned on the website. Walton Digi-Tech holds the right to change/revise/modify any Discount offers or Promotional offers without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discounts offers in a single order. For example, if a customer uses 2X vouchers then customer cannot use reward points or any other discount along with the ordered item.

8. Content on the Site
8.1. Intellectual property

All content included on the Site, such as brand, design, text, graphics, logos, images, videos, digital downloads, data, software, any other material, and the design selection and arrangement thereof is owned or licensed intellectual property of Walton Digi-Tech, its suppliers, licensors, or other providers of such material and is protected Bangladesh and international copyright, trademark, patent, trade secret, business policy and other intellectual property or proprietary rights in Trade Marks Act. 2009 & policy 2015. Walton Digi-Tech and its suppliers and licensors expressly reserve all intellectual property rights in all content.

The Walton Digi-Tech name, logos, service names, designs, and slogans are trademarks of Walton Digi-Tech. You must not use such marks without the prior written permission of Walton Digi-Tech Industries Ltd.

8.2. Pricing and availability

All prices are displayed in the currency of the jurisdiction of the country you have selected when accessing the Site.

All pricing is subject to change without notice, and Walton Digi-Tech reserves the right to make adjustments due to changing market conditions, product discontinuation and other extenuating circumstances.

Digi-Tech may limit the number of products available for purchase. Digi-Tech may, in its sole discretion, at any time, for any reason, change the quantities available for purchase.

We list availability information for products sold by us on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. As we process your order, we will inform you by email or over the phone as soon as possible if any products you order turn out to be unavailable. Digi-Tech shall at its sole discretion, at any time, have the right to refuse or cancel any order for a product that is unavailable. If such an order is canceled after your credit card has been charged for the purchase, Digi-Tech will issue a credit to your credit card account in the amount of the charge.

8.3. Product listings

Prices and availability of products are subject to change without notice. Any changes to Walton Digi-Tech controlled prices, specifications, and terms will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. Walton Digi-Tech strives for accuracy in all item descriptions, photographs images, compatibility references, detailed specifications, pricing, links, and any other product-related information contained herein or referenced on the Site. Due to system, typographical, informational, technical, human, and other errors, we cannot and do not guarantee that all information, including descriptions, photographs images, compatibility references, detailed specifications, pricing, links, availability, and any other product-related information listed is accurate, complete or current, nor do we assume responsibility for these errors. Walton Digi-Tech reserves the right at any time and without notice to update product information and to correct and/or remove product-related errors, inaccuracies, or omissions. To the fullest extent permitted by law, Walton Digi-Tech shall at its sole discretion have the right at any time to refuse and/or cancel any order for a product whose listing on the Site contained erroneous information, including but not limited to incorrect pricing. If such an order is canceled after your credit card has been charged for the purchase, Digi-Tech will issue a credit to your credit card account in the amount of the charge. Additionally, all hyperlinks to other websites from Walton Digi-Tech are provided as resources to customers looking for additional information and/or professional opinion.

8.4. Links

All links to other websites from Walton Digi-Tech are provided as resources to customers looking for additional information and/or professional opinion. If you access any of the third-party websites linked to the site, you do so entirely at your own risk and subject to the policies and terms and conditions for such websites.

9. Notices of trademark and copyright Infringement

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Walton Digi-Tech owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Walton Digi-Tech without obtaining authorization from Walton Digi-Tech.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

10. General terms
10.1. Unauthorized charges

If you see charges on your credit/debit card for purchases made on Walton Digi-Tech, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven"t placed the order. If you"re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Walton Digi-Tech to begin an investigation.

10.2. Recordings

Walton Digi-Tech does not consent to have any telephone calls recorded and reserves the right to terminate any call that is being recorded. You agree not to record any call with Walton Digi-Tech unless you have provided clear and conspicuous notice to Walton Digi-Tech and have received prior written consent from Walton Digi-Tech.

10.3. Your indemnification

You agree to indemnify, defend and hold harmless Walton Digi-Tech from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Walton Digi-Tech that arise out of, result from, or maybe payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

10.4. Disclaimer of Warranties/Limitation of Liability

Walton Digi-Tech has endeavored to ensure that all the information on the Website is correct, but Walton Digi-Tech neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. In no event shall Walton Digi-Tech be liable for any direct, indirect, inconsistency, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user"s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Walton Digi-Tech be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services, and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Walton Digi-Tech shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Walton Digi-Tech control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

10.5. Children

We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under the age of majority pursuant to applicable law, you may only use Walton Digi-Tech with the involvement of a parent or guardian. If you order a product to which a minimum age requirement applies, by ordering that Product you confirm that you and, if different, the recipient of the product, are of the required age necessary to buy that product.

Copyright © 2024 Walton Digi-Tech Industries Ltd.