Privacy Policy

Walton Digi-Tech industries ltd. respect your privacy. We are humbly respectful to all rules regulations & laws relating to the law of privacy, access to personal information as well as digital security laws of the state/country. Walton Digi-Tech industries ltd. knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

You are advised to read the Privacy Policy carefully. By accessing the services provided by Walton Digi-Tech industries ltd. you agree to the collection and use of your data by Walton Digi-Tech industries ltd. in the manner provided in this Privacy Policy.

1. Who are we

Walton Digi-Tech industries ltd. is a reputed Bangladeshi mobile and computer technology-based company that develops, sells, repairs, and supports mobile, computers & related products, and services. You don’t like to stay in the same stage, so we won’t stop going far with advanced technologies. “Our Passion to Play with Technology” and that’s why we are unique.

The mission is “We got the dignity of the customer by repeatedly manufacturing innovative solutions, the most standard and high-quality products and providing them to the valued customers. We want to be the most successful computer brand by 2022 with the Tag of Made in Bangladesh. Always we will give the best customer experience in markets.”

Our vision is “To create innovative solutions that make life easier for every single person around the world. Customers always prefer the update and latest technology for their development. We are committed to delivering the highest customer satisfaction. This inspires us to do more in a better way always.”

Walton Digi-Tech industries ltd. (Plot-1088, Block-I, Sabrina Sobhan Road P.O- Khilkhet, P.S-Vatara, Bashundhara R/A, Dhaka-1229.) along with our affiliates and subsidiaries are committed to safeguarding the privacy of our customers and users (you).

2. About this Privacy Policy

2.1 This privacy policy tells you about how we use, protect and disclose your personal data that we have collected using both offline means (e.g., via phone, post, in-person meetings, and other correspondence) and online means, such as when you use any website or mobile application owned or operated by Walton Digi-Tech industries ltd., including waltondigitech.com and its local sub-domains and our blogs and programs (collectively, the “Site”).

2.2 You acknowledge that your personal data (including personal data collected through your use of our services, and the Site), will be collected, stored, shared, and processed in accordance with this privacy policy.

2.3 The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use.

2.4 To the extent any linked websites or applications you visit are not owned or operated by Walton Digi-Tech industries ltd., please be aware that we are not responsible or liable for the websites or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

3. What personal data do we collect?

3.1 We may collect the following data about you. Please note that we may combine personal data collected about you from one source with personal data that we have collected about you from other sources.

a. Personal data provided voluntarily including account registration and interactions (e.g., reviews, feedback, comments, testimonials)

We collect personal data that you voluntarily provide to us, such as when you register for an account on our Site (including signing up as a user or Affiliate Program). This personal data may include your name, email address, other contact details, login/account information, business information, marketing preferences, and other information you may provide as part of your account profile.

We also collect personal data you provide to us when you post a testimonial, feedback, review, or comment including on our blogs. This personal data may include your name and contact information, photos that you choose to upload, and other personal data you may choose to provide as part of your post. We do not access photos on your device or cameras unless you allow us to do so.

Please note that personal data that you choose to post in a testimonial, feedback, review, or comment may be read, collected, and used by anyone. Therefore, please do not post anything you do not wish to be accessed by others.

b. Correspondence

We collect personal data where you contact us or we contact with you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.

c. Purchase order and transaction Information

We collect personal data when you place an order and transact with Walton Digi-Tech industries ltd. This personal data may include biographical information, contact information, delivery information such as shipping address, telephone number, and invoicing information, such as your billing address.

d. Enrollment in Walton Digi-Tech industries ltd. Programs

We collect personal data that you voluntarily provide to us when you register for programs offered by Walton Digi-Tech industries ltd., including, but not limited to, the Digi-Tech Subscription Program, Digi-Tech Points and Rewards Program, and discounts. This personal data may include your name, email address, other contact details, login/account information, marketing preferences, and other information you may provide.

e. social media information

We maintain a presence on social media platforms including, but not limited to Facebook, Twitter, Instagram, and YouTube. We collect personal data when you communicate with us on social media. Please note that these social media platforms may set cookies and other tracking technologies on your device when you visit their pages and when you navigate from their pages. The output of such information may be provided to us (usually for statistical purposes to see how users communicate with our content on social media platforms). These social media platforms will also be data controllers of your personal data. Information about how they collect and use your personal data (and how they use cookies and other technologies, including instructions on how you can disable these) can usually be found in their respective privacy policies and cookies policies on their respective websites.

f. Survey and contest information

We collect personal data where your complete surveys that we may use for research purposes, and where you choose to enter into contests that we run. This personal data may include your name and contact information and other personal data you may choose to provide us.

g. Location Information

With your permission, which you may provide when you install our mobile application or when you access and use our mobile application, we may collect information about the general location of a Device.

h. Children

The Site is intended for use by adults only. Walton Digi-Tech industries ltd. does not sell products intended for purchase by children and does not therefore knowingly or intentionally collect personal data from children. Youth-oriented products are sold for purchase by adults only. Please only use this Site if you are aged 18 or over.

3.2 If you do not provide us with the personal data described in section 3.1 of the privacy policy, some or all of the following may happen:

  • we may not be able to provide the requested products or services to you, either to the same standard or at all;
  • we may not be able to provide you with information about products and services that you may want, including information about discounts, sales, or special promotions; or
  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

4. Why do we use your personal data?

We may use your personal data for a variety of business purposes, which we have set out below.

a. To conduct our business and provide you with our services and letting access you in our Site

To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us, and to contact you in connection with the foregoing.

This includes processing and fulfilling your orders, returns, refund and exchanges and providing you with information and updates relating to your orders and your account.

b. To manage your account and subscriptions

To determine whether to register you as a user of our Site or Affiliate Program, to manage your account and subscriptions (including to manage your customized settings) and to fulfill your benefits that are associated with your use of our services, such as to award points through our loyalty program.

c. To communicate with you (about updates and changes) and provide you with customer support

To communicate with you about updates to our terms, services, and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account. Such communications are provided by various means, including emails, SMS, and “push notifications” on Devices (where enabled). Calls may be recorded for monitoring purposes.

d. To facilitate payments

To take payment from you when you sign-up for certain features, when you order from us, to provide you with refunds, and to process payments when you transact on our platform.

e. To enable you and other users to communicate and transact with one another, such as via our platform

To facilitate interactions between users, including listing and promotion of products, shipping, and payment. This will require disclosure of personal data about each person to one another.

f. To allow you to use interactive features of the Site

To allow you to post a testimonial, review, or comment including on our blogs. Please note that such testimonials, reviews or comments may be read, collected, and used by anyone.

g. To ensure our Site content is relevant and to maintain the security of our Site

To ensure that content from our Sites is presented in the most effective and secured manner for you and for your device.

h. For research and development purposes

To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business, and develop our products, services, and Site.

i. Mobile applications and website analytics

To understand and analyze your online experiences and to determine what events, products, and services are likely to be of interest to you, we may combine your visitor session information or other information collected through tracking technologies (whether you are logged in or not) with personal data.

Where you consent to the use of your location data, certain mobile applications may use location status.

5. Cookies and similar technologies

We use cookies and similar technologies in relation to the Site.

5.1. What are cookies?

A cookie is a small text file that is generated by a website, including the Site and is stored on your device. When you access the Site, the number of cookies used by Walton Walton Digi-Tech industries ltd. industries are limited, and third parties are sent to your browser and stored on your device. When you next visit the Site, Walton Digi-Tech industries ltd., and the third parties will use this information to recognize and remember your device. Third parties may also use this to recognize you when you are on other websites and mobile applications.

Cookies are useful for a variety of purposes. For example, they allow you to navigate between pages efficiently and allow us to remember preferences, and generally improve your user experience

Session cookies are deleted when you close your browser. Persistent cookies remain on your device after you close your browser.

5.2. Other tracking technologies

In conjunction with cookies, we may utilize other tracking technologies to understand how you access and use our Site and services. These tracking technologies may include:

  • Log files and IP addresses
  • Pixels
5.3. Managing and disabling cookies on the Site
Our website

You can manage cookies through your browser’s settings (allaboutcookies.org provides explanations as to how to do this). Please note that some of the uses of the Site and the services provided on the Site may not function if cookies are disabled.

If you use a smartphone, you can usually prevent cross-site tracking and block Cookies in the settings section on your device. You may also be able to visit websites without leaving a history by turning private browsing on. You should visit the support section of the website of your device for more information on how to do this.

6. Who do we share your personal data with and why?

We may share or disclose your personal data for the purposes of third parties. These third parties include:

  • Service Providers
  • Advisors
  • Affiliated companies
  • Third parties as required by law or regulation of the country
  • Third-party companies for marketing

7. Collection and use of non-personal information

We may collect, use, store, transfer, share, and disclose non-personal information for any purpose (subject to applicable law).

8. How do we protect your personal data?

Security

8.1. No data transmission over the Internet or websites can be guaranteed to be secure from intrusion/unlawful entry. However, Walton Digi-Tech industries ltd. takes commercially reasonable efforts to protect its customers’ personal data.

8.2. If you wish to have your related billing information (such as billing address, billing phone, billing contact) removed at the time of your order, you may opt to have your billing information deleted from our records upon completion of your order. Otherwise, you may contact us at privacy@waltondigitech.com, or call 16267/08000016267, to request that your billing information be deleted from our database. For future transactions, you will be required to re-enter your information.

8.3. If you have any questions or concerns about Walton Digi-Tech industries ltd. security practices, you can send us an email at privacy@waltondigitech.com

Safeguarding account information

8.4. To ensure that your username and password remain confidential, we request that you DO NOT share this information with anyone.

9. How long do we keep your personal data?

9.1. Our retention periods for personal data are based on business needs and legal requirements.

9.2. We will retain your personal data while we are using it. We may continue to retain it after we have ceased such uses for certain legitimate business purposes. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure we can honor you opt-out request. We may also continue to retain your personal data to meet our legal requirements or to defend or exercise our legal rights.

9.3. The length of time for which we will retain your personal data will depend on the purposes for which we need to retain it. After we no longer need to retain your personal data, we will delete it or securely destroy it in accordance with our records retention policy.

11. How can you change or review your information and preferences?

You may change or review your account information and settings for the following:

Account Information

11.1. When you register for a Walton Digi-Tech industries ltd. account, you enter your email address. This email address is your Walton Digi-Tech industries ltd. ID and the email address that you use to log in to the Site. To change your email address and Walton Digi-Tech industries ltd. ID on the Walton Digi-Tech industries ltd. website, from our desktop website, please go to Account Settings.

Marketing communications

11.2. At the time of your order, you may choose to receive marketing communications and special offers, and news.

11.3. If you currently receive marketing communications and special offers and news and wish to stop receiving such communications, Walton Digi-Tech industries ltd. provides several ways to do so. If you are a registered user, then you may send an email to info@waltondigitech.com with a request to be removed, or contact us as per section 1 above.

Please note that you may still receive non-marketing service communications.

12. How can you change or review your technical preferences

Cookie Settings

12.1. You can manage cookies through your browser’s settings.

Push Notifications

12.2. If you currently receive “push notifications” and wish to stop receiving “push notifications”, you can deactivate these notifications at any time by changing the settings on your device.

Uninstall Mobile Application

12.3. You can stop all further collection of information by our mobile application by uninstalling our mobile application. You may use the standard uninstall process to remove our mobile application from your mobile device.

13. Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolve. If these changes are material, we will take steps to inform you of them.

We will update the date of this document each time it is changed.

14. Last update

The privacy policy contained herein became officially effective January 19, 2022.